Tips for Creating Your Login.gov or ID.me Account for MyHealtheVet

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We’re moving to a simpler, more modern sign-in experience for My HealtheVet in 2025, but we know changes can be intimidating--here are some helpful tips for two options you will have.

To continue to protect Veterans’ identities and benefits, VA is making changes to our online sign-in process. In 2025, you’ll need to use a Login.gov or ID.me account to sign in to all VA

websites and apps, including My HealtheVet. We’ll remove the My HealtheVet sign-in option after January 31, 2025, and the DS Logon option after September 30, 2025. If you don’t have one of

these accounts yet, we encourage you to create one now. 

Get step-by-step instructions for how to create an account on VA.gov  

If you’ve tried to create your account and you’re having trouble, use the tips here to troubleshoot some of the most common issues. 

Note: Don’t worry. My HealtheVet isn't going away. You’ll still be able to use your My HealtheVet health portal—you’ll just need to sign in to it with an identity-verified Login.gov or ID.me

account. You’ll still have access to all the same information and services you use today. 

To verify your identity for your Login.gov or ID.me account online, you must upload clear photos of your ID. This step can be a trouble area for many Veterans. Here are 8 tips to take better

photos of your ID with your mobile phone: 

If you’ve tried these steps and still can’t upload your photo, you do have the option to verify your identity in person with ID.me or Login.gov.  

Learn how to book an in-person appointment on the ID.me website

Learn how to verify your identity in person on the Login.gov website

Login.gov or ID.me may not accept your phone number if it they can’t match it with records in your name. Don’t worry, there are still ways you can verify your identity.  

Learn how to verify your address by mail on the Login.gov website

With ID.me, you can verify your identity by video call. You’ll need to upload some more ID documents. ID.me will tell you how many documents you’ll need and which types of documents you can

use for your case. Here are some common documents you can use: 

Learn how to verify your identity by video call on the ID.me website

If Login.gov or ID.me says you already have an account, you may have created one in the past and forgotten about it. Or you may have previously used ID.me to add multi-factor authentication

(MFA) when signing in to My HealtheVet. Either way, you can access your existing account by resetting your password. 

Learn how to reset your Login.gov password on the Login.gov website

If you get an error message with ID.me that says you have a duplicate account, this means you already verified your identity for an account. 

Learn what to do if you have a duplicate ID.me account on the ID.me website

If you create your account and verify your identity, you may get an error message when you come back to VA.gov. That’s most likely because the system timed out while you were creating your

account.

Don’t worry. Simply close the browser tab you’re on. Then open a new tab and sign back in to VA.gov with your new Login.gov or ID.me account. In most cases, this will resolve the error.

The best way to get direct help with creating your sign-in account or verifying your identity is to create a ticket on the account provider’s help center. Their help desk staff will then

contact you to help you resolve the issue. 

Once you setup a Login.gov or ID.me account, you’ll be able to use it to sign in to My HealtheVet. You’ll also be able to use it to sign in to any other VA website or mobile app. With your

modern sign-in account, you can continue to manage your VA benefits and health care, while keeping your information secure.