Natwest issues statement as online banking app down for customers

THE BANK HAS TOLD CUSTOMERS THEY ARE EXPERIENCING TECHNICAL DIFFICULTIES 14:55, 06 Jun 2025Updated 14:55, 06 Jun 2025 NatWest has issued an apology to its customers due to service

disruptions which are stopping users from accessing their mobile app. The bank is advising customers to use telephone banking services, or to visit a branch while they address the technical

issues. Several people reported being unable to fulfil payments, process salaries, or move money between accounts on Friday morning. The problems have caused frustrated customers to share

their annoyance on social media as they wait for the app to be fixed. A spokeswoman for NatWest said: "We are aware that customers are experiencing difficulties accessing the NatWest

mobile banking app this morning. "We're really sorry about this and working to fix it as quickly as possible. "Customers can still use online and telephone banking, or visit a

branch.", reports the Liverpool Echo. Unhappy customers have taken to X, previously known as Twitter, to voice their annoyance with the outage which has stopped them being able to make

transactions via the app. _For money-saving tips,__ sign up to our Money newsletter here_. Article continues below One X user posted: "@natwest why is your app down! I have a car tax

payment i need to sort,". Another person shared their frustration: "@NatWest_Help your app isn't working and you keep telling people to use online banking to make payments and

that isn't working either. "When will everything be back up and running? Some of us have urgent things that need paying." Someone else wrote: "@NatWest_Help app still

down , its payday and I need to transfer money. Not good enough." Meanwhile, another customer expressed their frustration: "I have seriously got to ditch @NatWest_Help the app is

down AGAIN!". "Need to travel to urgent medical appointment but can't get there if my account isn't working and the poxy app is down!," wrote another unhappy

customer. Article continues below The recent string of technical outages affecting customers of nig high-street banks has caused considerable public anger - particularly around the end of

the month, which typically coincides with pay day for many households. According to data gathered by the Treasury Committee in March, nine of the largest British banks and building societies

have experienced over 33 days of unplanned outages due to issues with their technology and systems in the last two years alone.