VA extends PACT Act application deadline to August 14

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Extension will ensure that no Veteran or survivor will miss out on a single day of backdated PACT Act benefits

On Wednesday, August 9, VA announced that Veterans and survivors who apply (or submit their intent to file) for PACT Act benefits by 11:59PM ET on Monday, August 14, 2023 will be eligible to

have their benefits backdated to August 10, 2022 – the day that President Biden signed the PACT Act into law. This is an extension from the original deadline of August 9, 2023. We encourage

all Veterans and their survivors to apply – or submit their intent to file – for PACT Act benefits now by visiting VA.gov/PACT.

VA has made this decision out of an abundance of caution after experiencing technical difficulties with VA.gov/PACT in recent days. Specifically, due to extremely high demand, some Veterans

who have sought to submit their intent to file for PACT Act benefits have received error messages while doing so. Despite these messages, VA has successfully logged every one of these

intents to file – meaning that every Veteran or survivor who has received an error message while applying for PACT Act benefits can consider their intent to file complete. We are working to

contact these individuals to confirm directly to them that their intent to file will be honored and their effective date protected. Most importantly, no Veteran or survivor will miss out on

a single day of benefits due to this issue.

VA has also resolved nearly all of the technical issues with VA.gov/PACT. Less than one tenth of one percent of attempts to submit an “intent to file”  by August 9 had resulted in an error

message. This percentage is down from about 18% on August 8. Additionally, we have had a high volume of calls to VA call centers throughout this week, and we are working to decrease

abnormally long call center wait times. We continue to work on these issues and will not rest until they are fully resolved.

Throughout the past day, VA has sent out communications from all channels to reassure Veterans and survivors that they would not miss out on their earned benefits due to this issue. We put

an emergency banner on the VA website to tell Veterans and survivors that their intents to file will be honored. We changed the intent to file error message to confirm that, despite the

error message, the intent to file has been saved. Finally, we communicated with Veterans directly on social media, via email, and through coordination with Congressional leaders and Veterans

Service Organizations. All of this messaging will be updated to reflect the extended deadline for Veterans and survivors to apply for benefits backdated to August 10, 2022.