What to do if you haven’t switched to Login.gov or ID.me yet

First, don’t worry. You can still use your My HealtheVet health portal and other VA online services. But you’ll now need to sign in to them with a modern, secure Login.gov or ID.me account.

If you’re ready to create your new account, follow our step-by-step guidance. If you need help, we can connect you with support. And if you need more time or don’t want to get a new account,

we can help you find ways to manage your VA health care and benefits by phone, mail, or in person. Thank you for helping us protect all Veterans’ identities and prevent scammers from

stealing your benefits.

Both accounts meet the latest federal security standards. And both accounts offer you access to manage your VA benefits and care—as well as other government benefits—online. 

You’ll need to choose ID.me if any of these descriptions are true for you:

We know it can be difficult to create your new account. And we’re here to help. 

You may be able to resolve some issues on your own by following our tips. If you can’t, we can help you connect with more support. 

You can always manage your VA health care and benefits in other ways until you get your new Login.gov or ID.me account—or if you don’t want to get a new account at all.

If you’re in crisis or having thoughts of suicide, get free, confidential help anytime, day or night. Call our Veterans Crisis Line at 988 and select 1.

Call the number on your VA prescription bottle for the automated refill line. You can also find the refill number for your VA facility’s pharmacy on the facility’s website.

Mail the refill request form that comes with your prescription to the provided address.

Note: Don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.

Contact your VA health care team directly to make an appointment, ask questions, or get recent lab and test results. You can call the facility’s main phone number or go to the facility

website to find more direct numbers.

Fill out a Veteran/Beneficiary Claim for Reimbursement of Travel Expenses (VA Form 10-3542).

Mail or take your completed, signed form and receipts in person to the VA facility where you received care. File your claim within 30 days of the appointment or of when you become eligible

for reimbursement. If you mail your claim, we consider the postmark date the date of submission.

Different facilities may offer one or both of these options:

Call our main information line at 800-698-2411 (TTY: 711) (TTY: 711). We’re here 24/7.

Schedule an in-person or virtual visit with a regional office near you.

We’re working on a solution to allow court-appointed guardians to sign in to VA online services with a Login.gov or ID.me account on behalf of the Veteran they care for. But this solution

will take time to implement in a way that fully protects Veteran privacy and security.