What should people expect from person-centred dental visits? The montreal-toulouse wheel of expectations

ABSTRACT There is a dearth of tools designed to inform people about what to expect from person-centred dental encounters and to guide them during the care process. This is why we propose the

Montreal-Toulouse Wheel of patients' expectations for dental visits, which describes what people could expect during person-centred clinical encounters. The Wheel comprises four core

expectations: 1) be understood; 2) be respected; 3) have power; and 4) be given enough time. It also includes three expectations that are more specific to the process of care: 5) be informed

and understand; 6) share decisions with the dentist and even co-construct the treatment plan; and 7) be comfortable during clinical procedures and the whole care process. We also propose a

Q-List to help patients reflect on their relationship with dental professionals and engage them in person-centred dental care. This Q-List describes the seven expectations of the Wheel and

provides open-ended questions that we invite patients to reflect upon. We also hope that dental professionals and educators will find the Wheel and the Q-List useful to develop

person-centredness and promote inclusive and equitable dentistry. KEY POINTS * The Montreal-Toulouse Wheel of expectations presents what people should expect during person-centred dental

visits. * It comprises four core expectations, plus three expectations that reflect the clinical process. * The Wheel of expectations comes with a Q-List - a series of open questions - to

help patients reflect on their relationship with dentists and engage in person-centred care. Access through your institution Buy or subscribe This is a preview of subscription content,

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OPTIONS: * Log in * Learn about institutional subscriptions * Read our FAQs * Contact customer support SIMILAR CONTENT BEING VIEWED BY OTHERS COVID-19 PRESENTS AN OPPORTUNITY FOR DENTAL

TEAMS TO BECOME READY FOR PERSON-CENTRED CARE Article Open access 10 December 2021 IS THE DENTAL PROFESSION READY FOR PERSON-CENTRED CARE? Article 24 July 2020 MASLOW'S HIERARCHY OF

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references ACKNOWLEDGEMENTS Sources of support: no source of funding. AUTHOR INFORMATION AUTHORS AND AFFILIATIONS * Associate Professor, Oral Health & Society Division, Faculty of

Dentistry, McGill University, 2001 McGill College Avenue, Montreal, Quebec, H3A 1G1, Canada Christophe Bedos * Centre Dentaire Jean Talon, 524 Jean Talon W. Suite 1, Montreal, Quebec, H3N

1R5, Canada Nareg Apelian * Senior Lecturer, Hospital Practitioner, Department of Epidemiology and Public Health, UFR Odontologie de Toulouse, Toulouse Hospital, 3 Chemin des Maraîchers,

31062 Cedex, Toulouse, France; Oral Health & Society Division, Faculty of Dentistry, McGill University, Montreal, Quebec, Canada Jean-Noel Vergnes Authors * Christophe Bedos View author

publications You can also search for this author inPubMed Google Scholar * Nareg Apelian View author publications You can also search for this author inPubMed Google Scholar * Jean-Noel

Vergnes View author publications You can also search for this author inPubMed Google Scholar CORRESPONDING AUTHOR Correspondence to Christophe Bedos. ETHICS DECLARATIONS The authors declare

no conflicts of interest. RIGHTS AND PERMISSIONS Reprints and permissions ABOUT THIS ARTICLE CITE THIS ARTICLE Bedos, C., Apelian, N. & Vergnes, JN. What should people expect from

person-centred dental visits? The Montreal-Toulouse Wheel of expectations. _Br Dent J_ 231, 249–253 (2021). https://doi.org/10.1038/s41415-021-3322-3 Download citation * Received: 22

September 2020 * Accepted: 17 November 2020 * Published: 27 August 2021 * Issue Date: August 2021 * DOI: https://doi.org/10.1038/s41415-021-3322-3 SHARE THIS ARTICLE Anyone you share the

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