ChatGPT Answers Beat Physicians' on Info, Patient Empathy, Study Finds | MedPage Today
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The artificial intelligence (AI) chatbot ChatGPT outperformed physicians when answering patient questions, based on quality of response and empathy, according to a cross-sectional study.
Of 195 exchanges, evaluators preferred ChatGPT responses to physician responses in 78.6% (95% CI 75.0-81.8) of the 585 evaluations, reported John Ayers, PhD, MA, of the Qualcomm Institute at
the University of California San Diego in La Jolla, and co-authors.
The AI chatbot responses were given a significantly higher quality rating than physician responses (t=13.3, P