DMBM511340 - Customer contact and data security: safety: your responsibility - HMRC internal manual - GOV.UK

Personal safety is of paramount importance and you must always

Comprehensive guidance about safeguarding yourself is already set out and is available on the Intranet. In practice, the following simple safeguards should suffice in the majority of

instances.

You should always follow the rules regarding contact with the office, see DMBM511350.

When you are required to make a personal call to a customer as part of your work you and if necessary your manager must perform a risk assessment or Recovery Proceedings (RP) check before

the call is made.

Where your manager is not available for discussion at the time of the assessment you should continue with the risk assessment process and discussion of any potential 'problem' calls should

take place with another officer in a management grade. You are not expected to make any calls which could put your safety at risk.

Most of the time calls are normally made be made by individual officers but visiting in pairs will be considered where

You are responsible for recording any type of threats or abuse both verbally and physically. This is for both your own benefit and that of your colleagues.