Up for Grabs: Taking Charge of Your Digital Identity

by

Karla Pak, AARP Research

Doug Shadel

Alicia R. Williams

Americans aren’t valuing their own digital identity

Americans spend an increasing amount of online time shopping, managing their money and engaging in social media. Yet many are not always careful to protect their digital identity from being

compromised, a new AARP survey finds.

To maximize safety online, security experts suggest people use unique passwords for their accounts, freeze their credit—not just when suspicious activity surfaces—and set up online access to

their bank and credit card accounts to monitor them. AARP’s national survey of about 2,000 adults, however, finds that most are not taking these steps, leaving themselves vulnerable to

fraud.

In the survey, AARP quizzed adults by asking eight questions intended to gauge how savvy they were about managing their digital identity. Nearly three-quarters (73%) failed the quiz,

answering half or fewer of the questions correctly. (Take the quiz to test your online security smarts.)

What’s the password?

One of the simplest ways to guard against online theft is to use a variety of passwords. 

The survey revealed that 48% of adults have used the same password for more than one online account. Repeat use of passwords was more common among younger respondents age 18-49 (55%),

compared to those 50-64 (42%), while just 36% of those over 65 reuse their passwords for different purposes.

Guarding against fraud

Nearly half of adults (47%) report noticing fraudulent charges on their credit or debit card, yet very few (14%) have ordered a security freeze on their credit. While not a guarantee against

fraud, experts recommend ordering such a freeze as a worthwhile step toward securing your accounts.

Many Americans, in fact, may not become aware of fraudulent activity until much later than they might otherwise. The survey finds that many have not set up online access to their financial

accounts, which is critical for spotting any unusual activity that might signal digital identify theft. 

The AARP survey shows 17% of adults have not set up online access to any of their bank accounts, while 43% of adults have online access to all of their bank accounts. Fifty percent of

respondents age 18-49 have online access to all their accounts, compared to 37% of adults age 50-64 and 33% of those 65+.

The survey covers credit cards specifically, as they relate to online access. On that front, 57% of adults with credit card accounts have online access to all of their credit card accounts.

  Those age 18-49 (70%) are more likely than those age 50-64 (52%) as well as those 65+ (37%) to have online access to all of their credit card accounts. The survey finds that about one in

five (21%) have not set up online access to any of their credit card accounts.

Being cautious on social media

AARP also asked adults about Facebook habits that can expose them to digital identity theft. The results show 43% of Americans age 18+ who are active on Facebook have used their Facebook

account to log in to other accounts. This practice is higher among younger adults. Half of those age 18-49 and 35% of adults age 50-64 signed on to other accounts via Facebook. Among 65+

respondents, just 29% followed this practice.

More than six in 10 Facebook users age 18+ report having changed at least some of their privacy settings from the default settings to guard against unwanted access to their information.

Here, older respondents were not as proactive. Those age 65+ (39%) are less likely than both those age 50-64 (56%) and 18-49 (73%) to have taken this precaution.  

Methodology

The AARP online survey of 2,024 Americans over 18 was conducted for AARP by the GfK Group (formerly known as Knowledge Networks) from July 6-23, 2018. Data were weighted by age, gender, and

race/ethnicity according to benchmarks from the U.S. Census Bureau’s Current Population Survey (CPS) (March supplement) and post-stratification adjustments using benchmark estimates from the

U.S. Census Bureau’s 2016 American Community Survey. For more information, contact Doug Shadel at [email protected]. For media inquiries, please contact [email protected].

National Survey Report (PDF)

National Survey Questionnaire Annotation (PDF)

State Surveys: (PDF)

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Suggested Citation:

Pak, Karla, Doug Shadel, and Alicia Williams. Up for Grabs: Taking Charge of Your Digital Identity: AARP National Survey of Internet Users Age 18+. Washington, DC: AARP Research, August

2018. https://doi.org/10.26419/res.00228.000

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